Senior Product Manager - Travel Development Department(TDD)

Job Summary

  • Japan, Tokyo
  • Partial remote
  • Apply from Anywhere
Language Requirements
  • English: Business
  • Japanese: Business
Key skills
  • Product management
Product Manager|RakutenProduct Manager|RakutenProduct Manager|Rakuten

Job Description

Job Role

Product Manager

Job Description

Business Overview Rakuten Travel(https://travel.rakuten.co.jp/) Department Overview Rakuten Travel is looking for an experienced Product Manager who will lead as a subject matter expert to deliver a world ready service and grow the presence of Rakuten Travel worldwide. You are directly managing a team of 5 to 10 members and responsible for Team development and resource coordination. If you are ready to take your career to the next level, we want to hear from you. Why we hire Our first target is to become Asia No.1 Online travel service. You will work with sales team, marketing team, customer support team, and development team to provide the best user experience for users and business partners with continuous improvement and innovation. You will be required to create the product vision and product strategy based on the real data coming from many data sources like user behavior tracking tool, voice of customer, NPS, competitor research, and market analysis results. Position Details Responsibilities: - Lead the discussion of marketing, sales promotion, globalization, localization, contents management, customer relationship management process with stakeholders and provide appropriate products/services to acquire new customers. - Increase the quality and customer satisfaction of all Rakuten Travel Products and services by working closely with Marketing, Sales, Customer support and development teams across all over the world Rakuten Groups. - Own the design and implementation of services for travel experience related industry not limited to Hotel but also Rent-a-car, Bus, Activity and packaging tours etc. As a Group Manager: - Lead travel business product team to create products for travelers and business partners along with the vision and viable strategy / tactics. - Evangelize your products to stakeholders in/out side of company with presentations. - Make presentations in conferences in sales area like US/China/Korea/Thai/Singapore and other APAC countries. - Recruit new members and train junior/middle level PDM.

Required skills & Experience

Basic qualifications

- 8+ years of Product management/Program management experience. - Strong written and verbal communication skills and ability to work across multiple disciplines and functions (Both business and tech). - Enthusiastic, motivated and self-drive of world support to change world with products is required - Tolerance in ambiguity with the ability to motivate/drive stakeholders without formal authority to make progress. - Deep Travel or Hotel Industry knowledge and experience is required. Additional information on English Qualification: - TOEIC over 800 - Capable of making a presentation in English Japanese Qualification: Japanese Language Proficiency : N1, Fluent in Japanese (Read, Write, Speak)

Preferred qualifications

- MBA or other advanced degree - Reporting expertise with visualization and progress of short term and long term is strongly desired

Job Details

Employment type
Japan, Tokyo
Apply from
Remote work
Partial remote
Working hours
9:00am - 5:30pm (Every Monday, work hours are from 8:00am to 4:30pm due to morning meeting)
・2 days off per week (Saturdays, Sundays, and national holidays are holidays)
・10-20 days of annual paid vacation (the minimum number of days is the number of days granted after six months of employment)
・120 days off per year
In addition, year-end and New Year vacations, paid vacation, congratulation or condolence leave, maternity and paternity leave, etc.
*Once a year, you can take 9 to 12 consecutive holidays by using the long vacation (Success Vacation) system.
Employee benefits
・Commuting allowance
・Housing allowance
・Health insurance
・Employee pension insurance
・Unemployment insurance
・Workers' accident compensation insurance
・Retirement allowance system
Supplemental education and qualification support
・English learning support (in-house TOEIC(R) test IP test, English conversation, etc.)
・Career challenge system (challenge the department of your choice)
・Job return system (rehiring system for those who retired due to marriage, childbirth, nursing care, etc.), etc.
・Stock Option Plan
・Cafeteria system with three free meals
・LILO Club (preferential treatment at sports clubs, accommodations, leisure facilities, movie theaters, etc.)
・LILO Club (sports clubs, lodging, leisure facilities, movie theaters, etc.) (Running, mountain climbing, cooking, etc., part of the expenses paid by the company)
・Reward system
・Free English conversation lessons by native English speakers
・Support system for certification acquisition
・Qualification support system, etc.
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