System Operation and Maintenance Engineer

Job Role

Infrastructure Engineer

Job Description

Background of recruitment: “A world full of creativity, where everyone can try to envision a new future, with AI.” The world is evolving at an astounding rate today—the speed of this change will continue to increase at an even faster pace in the future. In such a world, people will be able to live more creatively through technological development. AI will expand the small world around us into a larger world, leading to a "new future" where everyone can live more creatively. This is the very next world we are looking forward to. Therefore, the 10 or 20 years into the future that we are looking at now will quickly become a thing of the past, and our goals will be constantly renewed in the future. In this, Cinnamon will support the realization of a world in which everyone can have far greater dreams than they do now, while accompanying the paradigm shift created by the coexistence of humans and AI, as a leading role. What we shoot for is to create a world where people can realize what they want to do one after another, in other words, a world full of creativity. We are looking for a system operation and maintenance engineer to expand the potential of AI and build the No.1 AI company globally. Job Duties and Responsibilities: You will be responsible for the operation and maintenance of AI systems that we have implemented for our customers. You will be responsible for the primary isolation of customer inquiries and failures. Specifically, you will be responsible for the following tasks: ・Responding to inquiries from customers in accordance with the procedures, and reporting on the status. ・Collaborate with overseas development teams and check their progress. ・Measure and manage indicators related to support level such as resolution time, etc. ・Propose improvements to the product from the support perspective.

Benefits

Our Comany: With offices in Japan, Vietnam, and Taiwan, the company develops products and provides consulting services related to artificial intelligence (AI) utilizing machine learning and deep learning on a global scale. By providing systems equipped with AI, we aim to realize a new work style in which people can focus on creative work while eliminating wasteful tasks that occur on a daily basis. ■“A Mechanism for Recruiting Talented Artificial Intelligence Engineers.” In Vietnam, where the Artificial Intelligence Lab is located, we were ranked in the top 10 of the "2019 Best IT Companies" as a preferred place to work. We have succeeded in acquiring a group of brainy people with overwhelming technical skills who are graduates of Vietnam's top universities, Hanoi National University and Hanoi University of Technology. We have 60 AI engineers alone, and have a system to hire 30-50 AI engineers every year. ■“AI product development on a global scale." Product development using AI technology is still in its infancy, even globally. Although, we have adopted a product life cycle strategy that makes the most of the characteristics of each country's business customs, business practices, and markets around the world. In Japan, we are improving the accuracy of character recognition for documents containing a mixture of hiragana, katakana, kanji, and English, which are said to be highly challenging, as well as discovering and marketing customer needs. ■“Hirano, a representative of serial entrepreneurs." University of Tokyo, she has been engaged in research on recommendation engines, complex networks, and clustering. In 2005 and 2006, she was selected twice for the IPA Exploratory Software Creation Project, and founded Naked Technology Inc. while still in school. In 2011, she sold the company to Mixi, Inc. after developing and operating middleware that enables the development of applications for iOS, Android, and mobile phones. Position: ・Work in a global environment. ・Meet diverse challenges in a growing organization.

Required skills & Experience