Rakuten | Engineering Manager


Senior Manager – Infrastructure Services Department (INSD)

    Engineering Manager|Rakuten
    Engineering Manager|Rakuten
    Engineering Manager|Rakuten

Job Summary


Japan, Tokyo
Partial remote
Apply from Anywhere

Language requirements

English: Business
Japanese: Not required

Key skills

  • Project management
  • TechnicalSupport
  • Infrastructure

Job Description

Job role

Engineering Manager

Job description

Rakuten Group has 70+ services. Linking these diverse services through a common membership and loyalty program, Rakuten has created one of the world’s most unique and robust ecosystems.

Infrastructure Services Department (INSD) mission is to provide high quality facility, network, compute and storage services. We empower Rakuten by Stable, Performant, Secure, On-demand, Green, Cost competitive infrastructure.

We're waiting for persons who like to find new challenges, and who like to work together to resolve such new challenges.

・Data Center Operation Section: Management of the data center (domestic / overseas) used (including server arrangement and maintenance management in the data center)
・Network Section: Responsible for network integration and automation on global infrastructure platforms
・Compute & Storage Section: Responsible for developing and operating the compute network infrastructure in the data center
・Database Section: Responsible for stable big data, databases, and storage services with high expandability / durability (providing an environment where huge and diverse data can be stored, managed, and utilized)
・Application Platform Section: In charge of construction, stable operation, operational improvement / automation of in-house cloud k8s (Kubenetes), load balancer, service mesh, monitoring system, etc. to support each service
・User Support Section: Responsible for providing the service (private cloud) provided by the Cloud Platform Department to internal users (including problem solving and operation support for each service)

Why We Hire
The Rakuten Group continues to expand its business, and the infrastructure platform that supports it also continues to expand. In addition to maintaining stable operation, various projects are underway for new expansions. We are looking for a manager who manages the growing platform, project, resource, and grow together with the company.

Position Details
Senior managers are committed to creating organizational structures and problem-solving, creating a place where engineers can play more active roles, managing teams with diversified experiences, nationalities, cultures, etc., drawing out the potential of teams and individuals, and more. Producing great results is our mission (the most important issue).

The main business contents for that are as follows.
・Business understanding of assigned Sections and distribution / management of resources
・Creating a team structure to maximize the results
・Recruitment, training (career support), goal setting, evaluation, feedback of members (engineers)
・Member assignment to the project assigned to Section and support for communication necessary to carry out
・Proposal and execution of problem solving and growth strategy as Section
・Collaboration and communication with stakeholders as a representative of Section

Required skills and experiences

Basic qualifications

・Experience in development and operation of large-scale products
・Experience in leading an engineering team
・Project management experience
・Experience in coordinating with multiple stakeholders
・Experience in hiring engineers

Any of the following experiences
・Technical support
・Product management
・Design and operation of IT infrastructure

Preferred qualifications

・Experience in making technical decisions as a Tech Lead
・Experience in architect design of the entire system
・Global team management experience
・Data center design and operation experience
・Experience in building and operating a system using OSS
・Experience as an IaaS, PaaS, SaaS provider

Development environment

Each department has 100-150 members. There are few managers by hierarchy. (General Manager, Vice General Manager, Senior Manager, Vice Senior Manager, Manager)​
Most of the members joined as mid-career entry.
Based in Japan, India, US, and EU, a wide variety of nationalities and communication mainly in English.
Network: Cisco, Cumulus, F5
OS: CentOS, RedHat, Ubuntu, FedoraCoreOS
Storage: NetApp, Dell, PureStorage, Ceph
Virtualization: VMWare
Database: Oracle, MySQL, MariaDB, Cassandra, Couchbase, Redis
Container: Kubernetes
Monitoring: Prometheus, Grafana, Cortex, ELK
Other: Jenkins, Tekton, Kafka, HAProxy, Kong,
Programming Language: Python, Go, Shell script, Perl

Job Details

Employment typeFull-time
LocationNegotiable (Tokyo, Osaka, Nagoya, Nagaoka, etc.)

Apply fromAnywhere
Remote workPartial remote
Working hours9:00am - 5:30pm (Every Monday, work hours are from 8:00am to 4:30pm due to morning meeting)
Holidays・2 days off per week (Saturdays, Sundays, and national holidays are holidays)
・10-20 days of annual paid vacation (the minimum number of days is the number of days granted after six months of employment)
・120 days off per year

In addition, year-end and New Year vacations, paid vacation, congratulation or condolence leave, maternity and paternity leave, etc.
*Once a year, you can take 9 to 12 consecutive holidays by using the long vacation (Success Vacation) system.
Employee benefits・Commuting allowance
・Housing allowance
・Health insurance
・Employee pension insurance
・Unemployment insurance
・Workers' accident compensation insurance
・Retirement allowance system

Supplemental education and qualification support
・English learning support (in-house TOEIC(R) test IP test, English conversation, etc.)
・Career challenge system (challenge the department of your choice)
・Job return system (rehiring system for those who retired due to marriage, childbirth, nursing care, etc.), etc.

・Stock Option Plan
・Cafeteria system with three free meals
・LILO Club (preferential treatment at sports clubs, accommodations, leisure facilities, movie theaters, etc.)
・LILO Club (sports clubs, lodging, leisure facilities, movie theaters, etc.) (Running, mountain climbing, cooking, etc., part of the expenses paid by the company)
・Reward system
・Free English conversation lessons by native English speakers
・Support system for certification acquisition
・Qualification support system, etc.
OthersEssentials for working in this position
・Understanding and sympathizing with Rakuten:
It is necessary to sympathize with Rakuten's mission, values and action guidelines (optimism), and to work to achieve it. We want you to find new issues and lead them to solutions in order to improve Rakuten's services.

・Experience and Skills:
We would like you to make use of the knowledge, development environment, and roles you have experienced so far (please explain in detail what you can do based on your past experience).
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