Rakuten | Infrastructure Engineer

Infrastructure Engineer

Mission:
Rakuten Group's basic management philosophy is to "empower people and society through innovation”. We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services such as online banking, and media services and professional sports, to more than 100 million customers in Japan alone (more than 1 billion globally), covering a wide range of people's life scenes. At the same time, we are building a strong business model based on the "Rakuten Ecosystem" that organically links customers and various services.

As a member of the Rakuten Group's FinTech Group Company, we at Rakuten Payment, Inc. are developing businesses centered on settlement services such as Rakuten Pay, Rakuten Edy, and Point Partner Business, as well as marketing solutions. With the power of technology, we aim to create a world where anyone can enjoy the same value no matter where they are.

As the digital sphere of society rapidly expands, we want to connect the Internet and the real world more seamlessly, so that everyone can use technology to lead a safe, secure, and more comfortable daily life.

In order to achieve such a society, we would like to face the various problems that people are facing and move forward together to the next stage.

Department Overview
Features and Strengths:
With the strength of the Rakuten Point market, which has surpassed 2 trillion yen in total issuance, we are building the "Rakuten Economic Circle" through service collaboration with Rakuten Group companies and the introduction of cashless settlement services in real stores, which are growing at an accelerated pace. Our settlement services can be used at approximately 5 million online and offline locations, including supermarkets, convenience stores, and shopping malls nationwide, as well as at approximately 1 million locations where traffic-related e-money can be used, and the number of locations where this service can be used is continuing to expand.

This System Division handles everything from system service planning related to payment services, planning and implementation related to UI/UX, basic and detailed system design, coding, testing, and operation.

As the service expands, you will be able to experience the planning, development, and operation of a very large-scale system. In addition, you will be able to improve our services by directly listening to the voices of our customers.

Why We Hire
In order to support cashless payment provided by Rakuten Payment, we are looking for members who can work hard together to support service expansion and maintain stable operation at a high service level. You will be able to acquire design and operation skills for system scalability, BCP, and maintaining a high level of service.

Position Details
The cashless payment system provided by Rakuten Payment requires a high SLO, so it can’t accept not only network disruption but also slight delay because it will directly affect the our service. We will implement activities to maintain that high level of service and achieve stable operations.

In addition to monitoring, troubleshooting, and investigating the causes of problems, it is necessary to prevent problems and service impacts before they occur, and to coordinate with a wide range of related services. This requires communication skills, and sometimes the ability to coordinate with related systems to ask for improvements.

As there are foreign members in each organization and service, communication in English will be required in many cases.

・3+ years, Experience in maintenance and operation of infrastructure
・Basic network knowledge and operational experience
・Experience in operating a container-based platform (Kubernetes)
・Experience building CI/CD pipelines

・Experience in maintenance and operation of large-scale systems
・Experience in public cloud maintenance and operation
・Experience in maintenance and operation of CDN services
・Experience in database maintenance and operation
・Development experience (Language: Java, python, shell)
・Experience with INFRA as a Code operations (Chef, Ansible, Puppet)
・Experience in project management (communication skills)