Rakuten | Project Manager


Manager, Loyalty Platform Development Section – Incentive Platform Department (INPD)

    Project Manager|Rakuten
    Project Manager|Rakuten
    Project Manager|Rakuten

Job Summary


Japan, Tokyo
Partial remote
Apply from Anywhere

Language requirements

English: Business
Japanese: Not required

Key skills

  • Kubernetes
  • Hadoop
  • Cassandra

Job Description

Job role

Project Manager

Job description

Business Overview
Rakuten is one of the leading e-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company.

Are you interested in building the next generation of Internet services that will be used by millions of users across the globe every day? Rakuten is one of the leading e-commerce companies in the world. Our mission is to empower people and society through the Internet while aiming at becoming the No.1 Innovative Company in the world.

Department Overview
By joining our TECH community, the IT powerhouse of the Rakuten Group, you will be part of a diverse global team and play a central role in our technology and innovation. Aligning with TECH’s innovative nature, our Incentive Platform Department (INPD) is thinking big: building scalable platforms that powers the Rakuten Ecosystem worldwide.

And we in Loyalty Platform Development Section are responsible for developing and operating Rakuten Point Platform, the most popular loyalty program in Japan. Through Rakuten Point, millions of users are connected everyday with popular Rakuten services such as EC, Bank, Card, as well as to thousands of convenient stores all over Japan. However, our mission doesn’t stop there, Rakuten point now is expanding in all over the world from Europe to the Americas to APAC region, and our next mission is to connect it all under single global platform.

By the time you finish reading this, hundreds of thousands of points transactions have been processed through our platform! Interested in hearing more? Come talk with us!

Why We Hire
The Rakuten Group continues to expand its business, and the point platform that supports it also continues to expand. In addition to maintaining stable operation, various initiatives are underway for new expansions. We are looking for a manager who manages the growing platform, project, resource, and grow together with the company.

Position Details
Management of Platform Products Development:
・Conduct resource planning, requirements definition, quality control, post-release operations, etc.
・Cope with complexity and problems, be able to solve the problem on the spot.
・Manage and guarantee Product Delivery by aligning with Platform Product Roadmap and Milestones.
・Be responsible for Platform Product production quality, continuously improve the performance and maximize the reliability.
・Plan and manage improvements to make the platform service more convenient and satisfy the business requirements flexibly with minimum efforts.
・Discover both tangible and potential issues in development organizations and conduct improvement activities.

Organization Management:
・Set mid-to-long term organizational goals and make strategy plans to achieve them.
・Implement strategies to achieve organizational objectives, members' career development, recruitment, and budgeting.
・Create an attractive organization that attracts excellent human resources.
・Various operations related to organizational management.

Required skills and experiences

Basic qualifications

- 5+ years’ experience building, deploying and operating complex distributed system software.
- 3+ years of management experience for platform product delivery.
- 2+ years of development organization management experience of cross functional team (DEV/SRE/QA)
- Hands-on experience with modern distributed systems: Kubernetes, Cassandra, Hadoop, Kafka, etc.
- Knowledge on modern cloud-native, web-scale, multi-cloud micro-services.
- Excellent written and spoken communication skills
- Detail-oriented personality who does not lose sight of the big picture
- Self-starter who inspires others with their work ethic and drive

Preferred qualifications

- MS, or Ph.D. in Computer Science or related technical discipline.
- Knowledge and experience of Loyalty Platform
- Japanese communication skills

Development environment

Each department has 100-150 members. There are a few managers by hierarchy. (General Manager, Vice General Manager, Senior Manager, Vice Senior Manager, Manager).

Most of the members joined as mid-career entry. Based in Japan, India, US, and EU, a wide variety of nationalities and communication mainly in English .

Job Details

Employment typeFull-time
LocationRakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo158-0094
(1 min walk from Futakotamagawa Station on the Denentoshi Line)
Apply fromAnywhere
Remote workPartial remote
Working hours9:00am - 5:30pm (Every Monday, work hours are from 8:00am to 4:30pm due to morning meeting)
Holidays・2 days off per week (Saturdays, Sundays, and national holidays are holidays)
・10-20 days of annual paid vacation (the minimum number of days is the number of days granted after six months of employment)
・120 days off per year
In addition, year-end and New Year vacations, paid vacation, congratulation or condolence leave, maternity and paternity leave, etc.
*Once a year, you can take 9 to 12 consecutive holidays by using the long vacation (Success Vacation) system.
Employee benefits・Commuting allowance
・Housing allowance
・Health insurance
・Employee pension insurance
・Unemployment insurance
・Workers' accident compensation insurance
・Retirement allowance system
Supplemental education and qualification support
・English learning support (in-house TOEIC(R) test IP test, English conversation, etc.)
・Career challenge system (challenge the department of your choice)
・Job return system (rehiring system for those who retired due to marriage, childbirth, nursing care, etc.), etc.
・Stock Option Plan
・Cafeteria system with three free meals
・LILO Club (preferential treatment at sports clubs, accommodations, leisure facilities, movie theaters, etc.)
・LILO Club (sports clubs, lodging, leisure facilities, movie theaters, etc.) (Running, mountain climbing, cooking, etc., part of the expenses paid by the company)
・Reward system
・Free English conversation lessons by native English speakers
・Support system for certification acquisition
・Qualification support system, etc.
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